Refund & Return Policy

1. Overview and scope

TriveniCo runs two kinds of transactions, and each has its own refund rules. First, there are the TriveniCo services that TriveniCo sells directly, such as subscriptions, point-of-sale, the AI receptionist, CRM, and analytics. Second, there is the TriveniCo marketplace, where independent merchants sell their own physical and digital goods. This policy explains how refunds and returns work for both.

TriveniCo charges zero transaction fees, so the amount you pay is the amount the seller receives. That keeps refunds straightforward and honest for everyone involved.

2. Marketplace purchases (physical goods)

When you buy a physical product from the marketplace, the merchant who sold it is responsible for shipping, returns, and refunds. Each merchant sets their own return window and policy, which is shown on their storefront and again at checkout before you pay.

To return an item, start by contacting the merchant directly from your order page. If the merchant does not respond or you cannot reach an agreement, contact TriveniCo support and we will step in to help mediate.

• Items must be returned in the condition described in the merchant's policy.
• Return shipping costs are set by the merchant's policy.
• If a merchant fails to deliver an order you paid for, you are eligible for a full refund.

3. Subscriptions and TriveniCo services

TriveniCo subscriptions are billed in advance for the upcoming period. You can cancel at any time from your billing settings, and cancellation takes effect at the end of the current billing period, so you will not be charged again. There is no cancellation fee and no contract lock-in.

If a TriveniCo service was unavailable, did not work as described, or was billed in error, we will refund the affected period. Refunds for services that worked as described are reviewed case by case.

4. Chargebacks and disputes

A chargeback happens when you dispute a charge with your bank or card issuer instead of asking us for a refund. When TriveniCo receives a chargeback, we review the order history and respond with evidence. If we believe the charge was valid, we may contest the dispute, which can delay any resolution.

Contacting TriveniCo support first is almost always faster and clearer than opening a chargeback.

5. How to request a refund

Email support@trivenico.com or use the contact page and include:

• Your order number or invoice reference.
• The item or service you are requesting a refund for.
• The reason for the request, with any supporting details.

6. Timelines

TriveniCo aims to acknowledge every request within one business day and to resolve most requests within five to ten business days. Once a refund is approved, the money is sent back to the original payment method and typically appears on your statement within five to ten business days, depending on your bank or card issuer.

7. Non-refundable items and exceptions

A few items are not eligible for a refund:

• Custom digital goods once they have been delivered, such as bespoke themes, custom integrations, or personalized digital content you have received or downloaded.
• Digital goods that have been delivered and downloaded, unless they are defective or materially different from their description.
• Services that have already been fully rendered and worked as described.
• Gift cards and account credits.

These exceptions do not override your statutory rights where local law provides otherwise.