Privacy Policy

TriveniCo operates trivenico.com, a platform branded as "The Internet's Main Street" that lets merchants run their business online and in-person. This Privacy Policy explains how TriveniCo collects, uses, shares, and protects personal information when you use the TriveniCo website, marketplace, point-of-sale, and related services. By using the Services, you agree to the practices described below.

1. Information We Collect

TriveniCo collects the following categories of information:

• Account data. Name, email address, username, password, and profile details you provide when you create an account.
• Store data. Business name, storefront content, product listings, inventory, customer records, and settings you configure as a merchant.
• Payment data. Billing details and transaction records. TriveniCo does not store full card numbers; payment card data is handled by PCI DSS-compliant payment processors.
• Usage data. Pages visited, features used, device and browser type, IP address, approximate location, and diagnostic logs collected automatically.

2. How We Use Your Information

TriveniCo uses the information collected to provide, operate, and improve the Services, including:

• Creating and maintaining your account and storefront.
• Processing orders, transactions, and payouts.
• Providing customer support and responding to requests.
• Analyzing usage to improve performance, security, and reliability.
• Sending service updates and, where permitted, marketing communications you can opt out of.
• Meeting legal and regulatory obligations, including fraud prevention.

3. Lawful Bases for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, TriveniCo processes personal data on the following lawful bases: performance of a contract, compliance with legal obligations, legitimate interests (such as securing and improving the Services), and consent where required.

4. Sharing of Information

TriveniCo does not sell your personal information. TriveniCo may share information with:

• Service providers. Hosting, payment, email, analytics, and support vendors that process data on TriveniCo's behalf.
• Subprocessors. Infrastructure and processing partners listed in the Data Processing Agreement, bound by data processing terms.
• Legal authorities. When required by law, subpoena, or to protect the rights and safety of TriveniCo and its users.

5. Cookies and Analytics

TriveniCo uses cookies and similar technologies to operate the Services and understand how they are used. See the Cookie Policy for details on categories and how to manage your preferences.

6. Data Retention

TriveniCo retains personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, TriveniCo deletes or anonymizes it in line with its retention schedule.

7. Your Rights

Depending on your location, you may have rights under the GDPR and the California Consumer Privacy Act (CCPA), including:

• The right to access, rectify, or erase your personal data.
• The right to data portability and to restrict or object to processing.
• The right to withdraw consent at any time.
• The right under CCPA to opt out of the sale or sharing of personal information. TriveniCo does not sell personal information.

To exercise these rights, contact legal@trivenico.com or visit the contact page.

8. International Transfers

TriveniCo may transfer personal information to, and process it in, countries outside your own. When doing so, TriveniCo uses appropriate safeguards such as standard contractual clauses to protect the data.

9. Children's Privacy

The Services are not directed to children under 16. TriveniCo does not knowingly collect personal information from children. If TriveniCo becomes aware that a child has provided personal data, TriveniCo will delete it promptly.

10. Contact

For privacy questions or requests, contact TriveniCo's legal team at legal@trivenico.com or via the contact page.